Discount Policy

1. Overview

This Discount Policy explains how promotional offers, discount codes, limited-time promotions, and other price reductions may be applied to eligible purchases made through fendravi.com. Promotional offers are intended to provide customers with additional value while maintaining clear and consistent checkout terms.

2. Discount Eligibility

Discounts may apply only to selected products, collections, order values, customer groups, or promotional periods. Eligibility requirements will normally be stated in the relevant promotion, banner, email, product page, or checkout notice. Some products or orders may be excluded where specifically indicated.

3. Promotional Codes

Where a promotional code is required, the valid code should be entered during checkout before the order is completed. Discount codes cannot normally be added after an order has been successfully placed unless otherwise stated in the promotion or required by applicable law.

4. One Discount Per Order

Unless a promotion clearly states otherwise, only one promotional code or discount offer may be applied to a single order. Multiple discount codes, promotional offers, or automatic discounts may not be combined where the checkout system does not permit them to be used together.

5. Discount Calculation

Discounts are calculated according to the terms displayed for the applicable promotion. A discount may apply to eligible merchandise only and may not reduce shipping charges, taxes, customs duties, payment-provider fees, or other charges unless the promotion specifically states otherwise.

6. Promotion Periods

Some discounts are available only during a specified promotional period. Once a promotion has ended, the previous discount may no longer be available. We may also introduce new promotions from time to time, and the terms of each promotion may differ.

7. Returns and Refunds on Discounted Orders

Eligible discounted products remain subject to our standard return requirements unless the promotion clearly states that an item is final sale or otherwise non-returnable. Where a refund is approved, the refund amount will generally reflect the actual amount paid after the applicable discount. Approved refunds are normally processed within 7 business days and returned to the original payment method, while the bank or payment provider may require additional time to post the funds. Please review our Refund & Returns Policy for full details.

8. Shipping and Promotional Offers

A product discount does not automatically change the shipping terms that apply to an order. Standard shipping charges, delivery estimates, expedited shipping availability, and other delivery conditions continue to follow our Shipping Policy unless the relevant promotion clearly states otherwise.

9. Errors, Misuse, and Availability

We may review or cancel a discount where a promotional code has expired, is used outside its stated conditions, is affected by an obvious technical or pricing error, or is applied in a manner inconsistent with the published promotion. Where a checkout or pricing issue occurs, we will aim to explain the situation clearly and provide appropriate assistance.

10. Questions About Discounts

If you have a question about an available promotion, discount eligibility, promotional code, or how a discount was applied to an order, please contact us at [email protected]. Providing the relevant promotion details or order number can help us review the issue more efficiently.