Terms of Service

1. Overview

These Terms of Service govern access to and use of fendravi.com, operated by Fendravi, LLC, including purchases of textile products, customer accounts, communications, payment processing, shipping, returns, refunds, and related services. By using the website or placing an order, customers agree to these Terms of Service and the policies incorporated by reference.

2. Eligibility to Use the Website

Customers should have the legal capacity required under the laws applicable to them to enter into a purchase or service agreement. Where a customer uses the website on behalf of another person or organization, that customer represents that they are authorized to do so.

3. Textile Product Information

We aim to present textile product descriptions, images, materials, colors, dimensions, patterns, construction details, availability, and other information as accurately as reasonably possible. Minor variations may occur because of screen settings, photography, manufacturing batches, textile production processes, weaving, dyeing, printing, cutting, finishing, or other normal production factors. Minor variations that do not materially affect the intended function of the product are not necessarily defects.

4. Orders and Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted. Orders may be reviewed for payment authorization, product availability, shipping eligibility, fraud prevention, address verification, or other reasonable operational requirements. We may contact the customer if additional information is required to complete the order.

5. Pricing and Transaction Currency

Unless otherwise clearly stated at checkout, all purchases made through fendravi.com are processed in EUR. Product prices, shipping charges, taxes, duties, or other applicable amounts shown during checkout form part of the total amount payable. Customers using payment accounts denominated in another currency may be charged conversion or foreign transaction fees by their bank or payment provider.

6. Payment Terms

Payments may be processed through Stripe, PayPal, and other supported payment methods displayed at checkout. Payment availability may vary by location, device, bank, card issuer, or payment provider. For details about accepted payment methods, transaction security, failed payments, disputes, and refunds, please review our Payment Policy.

7. Payment Authorization and Failed Transactions

An order is generally treated as confirmed only after the relevant payment provider successfully authorizes or confirms the transaction. If a payment is declined, delayed, reversed, or remains pending, the order may not proceed until the payment issue is resolved.

8. Shipping and Delivery

We provide worldwide shipping to eligible delivery addresses. Standard shipping fees, processing times, tracking, delivery estimates, customs responsibilities, expedited shipping availability, and delivery-related limitations are explained in our Shipping Policy.

9. Delivery Estimates

Orders are generally processed within 1–4 business days after payment confirmation. Standard shipping generally requires up to 30 days after dispatch. Delivery times are estimates rather than guaranteed arrival dates and may vary depending on destination, carrier availability, customs processing, local transportation conditions, weather, remote-area limitations, or other circumstances outside our reasonable control.

10. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, VAT, customs clearance fees, or similar government charges imposed by the destination country or region. Where these amounts are not collected during checkout, they may be payable by the recipient in accordance with applicable law and local customs requirements.

11. Returns and Refunds

Eligible textile products may be returned within 30 days from the confirmed delivery date, subject to the return conditions, return shipping responsibilities, inspection requirements, and exclusions described in our Refund & Returns Policy. Approved refunds are generally processed within 7 business days after the returned product has been received, inspected, and approved and are returned to the original payment method.

12. Damaged, Incorrect, or Incomplete Orders

If a textile product arrives damaged, defective, incorrect, or incomplete, customers should contact service@fendravi.com within 48 hours of confirmed delivery so that we can review the issue. Supporting information may include the order number, photographs of the product, outer packaging, shipping label, and internal packaging where applicable.

13. Order Cancellations

Customers may request cancellation within 72 hours of placing an order if the order has not yet been shipped. Once an order has been dispatched, it will generally need to follow the applicable return process rather than the cancellation process.

14. Privacy and Personal Data

Personal information is handled in accordance with our Privacy Policy. That policy explains how information is collected, used, protected, retained, shared with service providers, and handled in connection with payment processing, shipping, customer support, fraud prevention, privacy rights, and international data transfers.

15. Account and Website Security

Customers are responsible for maintaining the confidentiality of any account credentials they use on the website and for providing accurate information during checkout. We use reasonable technical and organizational measures to support website and transaction security, but no online system can be guaranteed to be completely free from security risk.

16. Acceptable Use

The website must not be used for unlawful activity, fraud, unauthorized access, interference with website operation, misuse of payment systems, automated abuse, infringement of intellectual property rights, or conduct that may harm the website, other customers, service providers, or third parties.

17. Intellectual Property

Unless otherwise indicated, website content including text, graphics, branding, page design, textile product presentation, photographs, and other original materials belongs to Fendravi, LLC or is used with authorization. Nothing in these Terms grants a customer ownership of such content or permission to reproduce it beyond uses permitted by applicable law.

18. Third-Party Services

Our website may rely on third-party providers for payments, hosting, security, analytics, shipping, logistics, or customer support. These third parties may operate under their own terms and privacy practices. We are not responsible for independent actions of third-party providers outside our reasonable control, except where responsibility cannot lawfully be excluded.

19. Governing Law and Court Jurisdiction

These Terms of Service and any dispute arising from or relating to the website, an order, payment, delivery, return, refund, or related service will be governed by the laws applicable in the country and jurisdiction associated with 2500 Wilcrest Dr, Ste 401, Houston, TX 77042, US, without giving effect to conflict-of-law principles where they would require the application of another jurisdiction’s laws. Subject to any mandatory consumer rights that cannot lawfully be waived, disputes that cannot be resolved through direct communication will be submitted to the competent courts having jurisdiction over 2500 Wilcrest Dr, Ste 401, Houston, TX 77042, US. Court proceedings will be the final formal method for resolving such disputes unless applicable law requires another procedure.

20. Changes and Contact

We may update these Terms of Service when reasonably necessary to reflect changes in our services, policies, legal obligations, or website operations. The version published on fendravi.com will apply from its stated effective date. Customers with questions about these Terms, an order, payment, shipping, return, refund, or other service matter may contact us at service@fendravi.com.