Privacy Policy

1. Introduction

This Privacy Policy explains how Fendravi, LLC collects, uses, stores, protects, and shares personal information when customers visit fendravi.com, purchase textile products, contact customer support, submit return requests, or otherwise use our website and services.

2. Information We Collect

We may collect information that customers provide directly, including name, billing address, shipping address, email address, phone number, order details, account information, customer service communications, return requests, and other information submitted through forms on our website.

3. Order and Transaction Information

When an order is placed, we may collect information necessary to process and fulfill the purchase, including purchased textile products, order value, quantities, shipping method, delivery address, transaction status, refund status, and relevant payment reference information. This information helps us process orders, arrange delivery, provide customer support, process returns, and maintain accurate transaction records.

4. Payment Information

Payments may be processed through Stripe and PayPal. Payment details are handled by these third-party payment providers in accordance with their own security and privacy practices. Fendravi, LLC does not intentionally store full payment card numbers, CVV security codes, or complete payment credentials on its own website systems.

5. Payment Security

To support secure payment processing, transactions may use tokenization, PCI DSS-compliant payment infrastructure, 3D Secure, Strong Customer Authentication (SCA), fraud screening, transaction monitoring, and other risk-control technologies where applicable. These measures are intended to reduce unauthorized use of payment information and support verification of legitimate transactions.

6. Website and Data Security

We use HTTPS and SSL/TLS encryption to help protect information transmitted between a customer’s browser and our website. We may also use reasonable technical and organizational safeguards such as access controls, account permissions, system updates, firewall or WAF protections where available, security monitoring, logging, backups, and restricted administrative access.

7. How We Use Personal Information

Personal information may be used to process textile product orders, arrange worldwide shipping, provide tracking information, respond to customer inquiries, process returns and refunds, prevent fraud, maintain website functionality, comply with legal obligations, improve our services, and protect the rights and security of customers and our business.

8. Shipping and Delivery Information

To fulfill orders, relevant delivery information may be shared with shipping carriers, logistics providers, fulfillment partners, customs authorities, or other service providers involved in delivery. Only information reasonably necessary for shipment, tracking, customs clearance, or delivery support is shared for these purposes.

9. Customer Service and Return Records

When customers contact us about damaged, incorrect, incomplete, delayed, or returned textile products, we may retain communications, order numbers, photographs, shipping labels, tracking information, refund records, and related documentation. This helps us investigate issues, provide support, and maintain transaction records for customer service and payment review purposes.

10. Fraud Prevention and Payment Disputes

We may use order, payment, shipping, device, communication, and transaction records to identify suspicious activity, reduce fraud, and respond to payment disputes involving Stripe, PayPal, card issuers, or other financial institutions. Where a dispute or chargeback occurs, relevant records may be provided to the applicable payment processor or financial institution to document the transaction, fulfillment history, delivery status, customer communications, return status, or refund activity.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart sessions, analyze website performance, improve usability, and support fraud prevention. Some cookies may be necessary for checkout, security, and payment processing.

12. Analytics and Service Providers

We may use third-party service providers for hosting, website operation, analytics, security, payment processing, customer support, logistics, or other business functions. These providers may process limited personal data on our behalf and are expected to use that information only for the services they provide and in accordance with applicable contractual and legal requirements.

13. Legal Bases for Processing

Where the GDPR or similar laws apply, we may process personal data because it is necessary to perform a contract with the customer, comply with legal obligations, protect legitimate business interests, prevent fraud, provide customer service, or based on consent where consent is required. The applicable legal basis may vary depending on the specific processing activity.

14. Data Retention

We generally retain personal data for up to 1 year from the date it is collected or from completion of the relevant transaction, unless a longer retention period is required by law, necessary to resolve an active dispute, required for fraud prevention, or needed to establish, exercise, or defend legal claims. After the applicable retention period, information may be deleted, anonymized, or securely disposed of where reasonably practicable.

15. Data Minimization

We aim to collect and retain only the information reasonably necessary for the purposes described in this Privacy Policy. Access to personal information is limited to personnel, systems, and service providers that require it for legitimate operational, security, support, payment, shipping, or compliance purposes.

16. International Data Transfers

Because we provide worldwide shipping and use international service providers such as Stripe and PayPal, personal information may be processed or stored in countries outside the customer’s country of residence. Where required, appropriate safeguards may be used to support lawful international transfers of personal data.

17. GDPR Rights

Where the GDPR applies, individuals may have rights to request access to personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and data portability. Individuals may also withdraw consent where processing is based on consent. These rights are subject to applicable legal limitations and verification requirements.

18. U.S. Privacy Rights

Customers in certain U.S. states may have additional rights regarding access, correction, deletion, or information about how personal data is processed or disclosed. The availability and scope of these rights depend on applicable state law. Requests may be submitted through service@fendravi.com.

19. Children’s Privacy

Our website and services are not intended for children under 16, and we do not knowingly seek to collect personal information from children under 16. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it where required.

20. Privacy Requests and Contact

Customers with questions about this Privacy Policy, personal data, account information, privacy rights, security concerns, or data requests may contact us at service@fendravi.com. To help protect customer information, we may request reasonable verification before completing certain privacy requests. Nothing in this Privacy Policy limits rights provided by applicable privacy or consumer protection laws.