Shipping Policy
1. Shipping Policy Overview
This Shipping Policy applies to orders placed through fendravi.com, operated by Fendravi, LLC. We provide worldwide shipping for eligible textile products and aim to provide clear information regarding order processing, shipping charges, estimated delivery times, tracking, customs responsibilities, expedited shipping, and delivery-related issues.
2. Worldwide Shipping
We provide worldwide shipping to eligible delivery addresses supported by our available carrier and logistics networks. Shipping availability may vary depending on carrier coverage, destination restrictions, customs requirements, remote-area limitations, or other regional conditions. Customers located in remote areas, islands, or locations with limited delivery services may contact us at service@fendravi.com before placing an order to confirm delivery availability.
3. Order Processing Time
Orders are generally processed within 1–4 business days after payment has been successfully confirmed. Processing may include order verification, textile product preparation, quality inspection, folding or protective packaging, and shipment preparation. Weekends and public holidays are not included in the processing period. During periods of unusually high order volume, processing may require additional time.
4. Standard Shipping Fee
A standard worldwide shipping fee of €4.99 applies to eligible orders placed through fendravi.com. We do not currently offer a standard free-shipping threshold under this Shipping Policy. The applicable shipping charge will be displayed during checkout before the order is completed.
5. Standard Delivery Time
Standard shipping generally requires up to 30 days after dispatch. Actual delivery time may vary depending on the delivery address, destination country or region, carrier availability, customs clearance, local transportation conditions, weather, remote-area service limitations, and other circumstances outside our reasonable control. The 30-day timeframe is an estimated standard transit period and does not include the separate 1–4 business day order processing period.
6. Expedited Shipping
Expedited shipping may be available for certain destinations upon request. The available service, estimated transit time, and additional shipping fee will depend on the delivery address, destination, carrier availability, package size, package weight, textile product volume, and other shipment requirements. Customers requiring expedited delivery should contact us at service@fendravi.com before or as soon as possible after placing an order so that we can review the available options and applicable shipping cost.
7. Order Tracking
After an order has been dispatched, available tracking information will be sent to the customer by email. Customers may also check shipment progress through our Track Order page. Tracking information may require approximately 24–72 hours after dispatch to appear or update in the carrier system. If tracking information does not update after this period, please contact service@fendravi.com and provide your order number.
8. Customs Duties and International Taxes
Because we provide worldwide shipping, international orders may be subject to customs duties, import taxes, VAT, clearance fees, or other government charges imposed by the destination country or region. Unless these charges are expressly collected during checkout or otherwise required by applicable law, they are the responsibility of the recipient. Customs inspections or clearance procedures may also affect the final delivery time.
9. Damaged, Incorrect, or Missing Orders
If an order arrives damaged, contains an incorrect textile product, or is missing an item, please contact service@fendravi.com within 48 hours of confirmed delivery. Please provide the order number, a clear description of the issue, and relevant photographs of the textile product, outer packaging, shipping label, and internal packaging where applicable. We will review the information and determine the appropriate resolution. Additional return and refund requirements are explained in our Refund & Returns Policy.
10. Delivery Assistance and Cancellations
Customers are responsible for providing a complete and accurate shipping address when placing an order. Delivery delays may occur because of customs inspections, carrier disruptions, severe weather, remote-area limitations, local delivery conditions, or other circumstances beyond our reasonable control. Customers may request cancellation within 72 hours of placing an order if the order has not yet been shipped. Once an order has been dispatched, the applicable return procedure will apply. For questions regarding shipping, expedited delivery, remote destinations, tracking, or delivery issues, please contact service@fendravi.com.