Refund & Returns Policy

1. Return Period

Customers may request a return within 30 days from the confirmed delivery date shown by the shipping carrier. Return requests submitted more than 30 days after confirmed delivery are generally not accepted, unless otherwise required by applicable law. This policy applies to eligible textile products purchased through fendravi.com.

2. Return Conditions

Eligible textile products must be returned in clean, original, and resalable condition. Where applicable, original tags, labels, packaging, accessories, inserts, and other included materials should remain together with the product. Reasonable inspection after delivery is permitted, but returned textile products must not show signs of washing, extended use, alteration, stains, odors, pet hair, smoke, excessive creasing caused by improper handling, cuts, tears, discoloration, contamination, or other conditions that prevent resale.

3. Product Inspection After Delivery

Customers may open the package and reasonably inspect the textile product to confirm its material, color, size, dimensions, texture, construction, and general condition. Inspection should be limited to what is reasonably necessary to evaluate the product. Textile products that have been washed, used for an extended period, altered, cut, customized by the customer, or otherwise changed from their original condition may not qualify for a standard return unless the issue results from a confirmed defect or our error.

4. How to Request a Return

Customers should contact service@fendravi.com before sending a product back. Please include the order number, the textile product involved, and a brief explanation of the return request. After review, we will provide the applicable return instructions and return address. Returns sent to an unauthorized address or without sufficient order information may be refused or may take longer to process.

5. Return Shipping Costs

For returns related to color preference, size or dimension selection, material preference, change of mind, no longer needing the product, or other reasons not caused by an error on our part, return shipping costs are generally the customer’s responsibility. If a textile product arrives damaged, defective, incorrect, or incomplete and the issue is confirmed after review, we will cover the reasonable return shipping cost or provide another appropriate resolution. Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

6. Damaged, Incorrect, or Incomplete Products

If a textile product arrives damaged, defective, incorrect, or incomplete, please contact service@fendravi.com within 48 hours of confirmed delivery so that we can review the issue promptly. Helpful information may include the order number, a description of the issue, clear photographs of the product, outer packaging, shipping label, and internal packaging where applicable. After review, we may offer a replacement, reshipment, refund, reasonable return shipping reimbursement, or another appropriate solution depending on the circumstances.

7. Inspection and Refund Approval

After a returned textile product is received, we will inspect its condition and confirm whether it meets the applicable return requirements. If the return is approved, the refund will be issued to the original payment method used for the purchase. Payments made through Stripe or PayPal will be refunded through the same payment channel whenever reasonably possible. We do not normally issue refunds to a different card, bank account, or unrelated payment method.

8. Refund Processing Time

Approved refunds are generally processed by us within 7 business days after the returned textile product has been received, inspected, and approved. After the refund is issued, the customer’s bank, card issuer, PayPal, Klarna, or other applicable payment institution may require additional time to post the funds to the original payment account. The exact posting time is determined by the relevant financial institution and is outside our direct control.

9. Non-Returnable Situations

Textile products may not qualify for a standard return if they are returned more than 30 days after confirmed delivery, have been washed, materially altered, cut, damaged after delivery, excessively used, contaminated, or returned in a condition that prevents resale. Personalized or customized textile products and products clearly identified as final sale may also be excluded from standard returns where permitted by applicable law.

10. Customer Support and Payment Disputes

We encourage customers to contact service@fendravi.com if there is a question about a return, refund, damaged textile product, or payment before opening a payment dispute, as many issues can be resolved through direct communication. For Stripe or PayPal reviews, we may provide relevant transaction records, order details, delivery information, tracking records, return communications, photographs, refund records, and applicable policy terms to document the transaction history. Nothing in this policy limits rights available under applicable consumer protection laws.