Frequently Asked Questions

We provide worldwide shipping to eligible delivery addresses supported by our available carrier and logistics networks. Delivery availability may vary for remote areas, islands, or destinations with limited carrier coverage. Please contact service@fendravi.com if you would like to confirm delivery availability before ordering.

Orders are generally processed within 1–4 business days after payment has been successfully confirmed. Weekends and public holidays are not included in the processing period. Processing may take longer during unusually busy periods.

Our standard worldwide shipping fee is €4.99 for eligible orders. We do not currently offer a standard free-shipping threshold. The applicable shipping charge will also be displayed during checkout before the order is completed.

Standard shipping generally requires up to 30 days after dispatch. Actual delivery time may vary depending on the delivery address, carrier availability, customs clearance, local transportation conditions, weather, remote-area service limitations, or other circumstances outside our reasonable control. This estimate does not include the separate 1–4 business day processing period.

Expedited shipping may be available for certain destinations. The available service, estimated transit time, and additional shipping fee depend on the delivery address, carrier availability, package size, package weight, textile product volume, and shipment requirements. Please contact service@fendravi.com if you would like us to review available expedited shipping options.

After your order has been dispatched, available tracking information will be sent by email. You can also check your shipment through our Track Order page. Tracking information may take approximately 24–72 hours after dispatch to appear or update in the carrier system.

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other government charges imposed by the destination country or region. Unless these charges are collected during checkout or otherwise required by applicable law, they are generally the responsibility of the recipient.

If a textile product arrives damaged, defective, incorrect, or incomplete, please contact service@fendravi.com within 48 hours of confirmed delivery. Helpful information may include your order number, a description of the issue, clear photographs of the product, outer packaging, shipping label, and internal packaging where applicable.

Customers may request a return within 30 days from the confirmed delivery date shown by the shipping carrier. Return requests submitted more than 30 days after confirmed delivery are generally not accepted, unless otherwise required by applicable law.

Yes. Customers may open the package and reasonably inspect the textile product to confirm its material, color, size, dimensions, texture, construction, and general condition. The product should remain clean, original, and resalable. Products that have been washed, extensively used, altered, cut, stained, contaminated, damaged, or otherwise changed from their original condition may not qualify for a standard return.

For returns related to color preference, size or dimension selection, material preference, change of mind, no longer needing the product, or another reason not caused by an error on our part, return shipping costs are generally the customer’s responsibility. If a textile product arrives damaged, defective, incorrect, or incomplete and the issue is confirmed after review, we will cover the reasonable return shipping cost or provide another appropriate resolution.

Approved refunds are generally processed by us within 7 business days after the returned textile product has been received, inspected, and approved. Refunds are returned to the original payment method. After we issue the refund, the customer’s bank, card issuer, PayPal, Klarna, or other payment institution may require additional time to post the funds to the original account.

Available payment methods may include Visa, Mastercard, American Express, SEPA, PayPal, Apple Pay, Discover, Google Pay, and Klarna. Card and supported digital payment transactions may be processed through Stripe or other authorized payment providers. Available methods may vary depending on location, device, bank, card issuer, or payment provider.

Unless a different currency is clearly displayed during checkout, purchases made through fendravi.com are processed in EUR. A bank, card issuer, or payment provider may apply its own currency conversion or foreign transaction fees when the payment account uses another currency.

We use established payment providers and security technologies designed to protect payment information during checkout. Security measures may include HTTPS, SSL/TLS encryption, tokenization, PCI DSS-compliant payment processing, 3D Secure, Strong Customer Authentication (SCA), fraud screening, and transaction monitoring. Fendravi, LLC does not intentionally store full card numbers or CVV security codes on its own website systems.

A payment may be declined, delayed, or remain pending because of billing information, bank security controls, transaction limits, insufficient funds, authentication requirements, or payment-provider verification. Customers may review their billing information, contact their bank or card issuer, or try another available payment method such as PayPal or a Stripe-supported option. If assistance is needed, please contact service@fendravi.com.

Customers may request cancellation within 72 hours of placing an order if the order has not yet been shipped. Once an order has been dispatched, it will generally need to follow the applicable return process instead. More information is available in our Refund & Returns Policy.

We use reasonable technical and organizational safeguards to protect personal information, including HTTPS and SSL/TLS encrypted transmission, restricted administrative access, access controls, security monitoring, backups, and payment-security measures. Personal data is generally retained for up to 1 year unless a longer period is required by law, necessary for an active dispute, fraud prevention, or the establishment, exercise, or defense of legal claims. More details are available in our Privacy Policy.