Payment Policy

1. Accepted Payment Methods

We accept a range of payment methods to provide customers with convenient and secure checkout options when purchasing textile products through fendravi.com. Available payment methods may include Visa, Mastercard, American Express, SEPA, PayPal, Apple Pay, Discover, Google Pay, and Klarna. Card and supported digital payment transactions may be processed through Stripe or other authorized payment service providers, while PayPal payments are processed through PayPal. Available payment methods may vary depending on the customer’s location, device, bank, card issuer, and payment provider availability.

2. Transaction Currency

All purchases made through fendravi.com are processed in EUR unless a different currency is clearly displayed during checkout. Customers using a payment account issued in another currency may be charged a currency conversion fee or foreign transaction fee by their bank, card issuer, PayPal, Klarna, or other payment provider. Such third-party fees are determined by the relevant financial institution and are outside our direct control.

3. Payment Security

We use established payment providers and security technologies designed to protect payment information during checkout. Payment data is transmitted using HTTPS and SSL/TLS encryption, and supported transactions may use tokenization, PCI DSS-compliant payment processing, 3D Secure, Strong Customer Authentication (SCA), fraud screening, and other risk-control measures where applicable. Fendravi, LLC does not store full card numbers, CVV security codes, or complete payment credentials on its own website systems.

4. Failed, Declined, or Pending Payments

A payment may be declined, delayed, or remain pending because of insufficient funds, incorrect billing information, bank security controls, payment-provider verification, transaction limits, authentication requirements, or other authorization issues. If payment is not completed successfully, customers may review their billing details, contact their bank or card issuer, or try another available payment method such as PayPal or a Stripe-supported option. An order is generally considered confirmed only after the applicable payment provider successfully authorizes or confirms the transaction.

5. Payment Confirmation and Orders

An order for textile products will generally proceed to processing only after the applicable payment has been successfully authorized or confirmed. A payment authorization does not guarantee shipment if an order later requires additional verification, if the product becomes unavailable, if the shipping address cannot be serviced, or if another reasonable operational issue prevents fulfillment. Where an order cannot be fulfilled, the applicable payment or refund process will be handled through the original payment method.

6. Refunds and Original Payment Method

Approved refunds are generally processed by us within 7 business days after the applicable return has been received, inspected, and approved. Refunds are returned to the original payment method used for the purchase. Payments made through Stripe, PayPal, Klarna, card networks, or supported digital wallets will normally be refunded through the same payment channel whenever reasonably possible. After we issue the refund, the relevant financial institution may require additional time to post the funds. Additional eligibility requirements are explained in our Refund & Returns Policy.

7. Payment Disputes and Customer Support

If there is a question about a payment, refund, duplicate charge, failed transaction, or other billing matter, customers may contact service@fendravi.com so that we can review the issue and provide assistance. For payment disputes involving Stripe, PayPal, Klarna, card issuers, or other payment providers, we may provide relevant transaction records, order details, payment authorization information, shipping and tracking records, customer communications, return records, refund records, and applicable policy terms to help document the transaction history. Nothing in this Payment Policy limits any rights available under applicable consumer protection laws.